For me, it’s the fact that it gives not only an instant but a personal answer. Sometimes we just need a bit of reassurance, or better understanding, knowledge, rather than having to get on the waiting list for an appointment!
So I feel like it has a place very much in the that initial, not a crisis, but not nothing phase — if that makes sense? The phase where you might’ve just thought “ah no, I can’t be bothered with going to the doctors”.
But I will say I speak from the POV of someone who’s used it for only very minor things recently.
For me, it’s the fact that it gives not only an instant but a personal answer. Sometimes we just need a bit of reassurance, or better understanding, knowledge, rather than having to get on the waiting list for an appointment!
So I feel like it has a place very much in the that initial, not a crisis, but not nothing phase — if that makes sense? The phase where you might’ve just thought “ah no, I can’t be bothered with going to the doctors”.
But I will say I speak from the POV of someone who’s used it for only very minor things recently.